Shipping policy

Last updated: August 21, 2026

INTERNATIONAL FULFILLMENT

DinoHugz ships internationally. Orders are fulfilled through logistics and fulfillment partners located in China. Products in the same order may occasionally be shipped separately and arrive in different packages.

DELIVERY ESTIMATES

Typical total delivery time is approximately 6–14 business days. Customs processing, carrier delays, weather, holidays, destination-country restrictions, and other circumstances outside our control may extend delivery to approximately 25–30 calendar days.

Delivery estimates are not guaranteed arrival dates. If we become aware that an order cannot be shipped within the promised timeframe, we will notify the customer and provide any cancellation or refund options required by applicable law.

ORDER PROCESSING AND TRACKING

Orders are reviewed and prepared before shipment. Processing may take longer during holidays, product launches, high-volume periods, or when additional order verification is required.

Tracking information will be provided when available. Tracking updates may take several days to appear after the carrier receives the shipment.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address. Contact DinoHugz@gmail.com immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment begins. Additional shipping expenses caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

CUSTOMS, DUTIES, AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility. DinoHugz does not control these charges or guarantee the time required for customs clearance.

Refusing a delivery because of customs or import charges does not automatically qualify the order for a full refund. Any refund will be evaluated after the package is returned, with deductions permitted by applicable law.

DELAYED ORDERS

Tracking updates can pause while a package moves between international carriers or clears customs. If your order has not arrived within 30 calendar days, contact DinoHugz@gmail.com with your order number. We will review the tracking information and work with the fulfillment partner or carrier.

LOST, DAMAGED, OR INCORRECT DELIVERIES

Contact us if your package appears lost, arrives damaged, or contains the wrong product. Include your order number and relevant photographs when applicable.

If tracking states that the package was delivered but you cannot locate it, check with household members, neighbors, the delivery carrier, and your local postal service before contacting us. We will review each claim and provide an appropriate resolution based on the circumstances and applicable law.

CHANGES AND CANCELLATIONS

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes after an order enters processing or shipment.

CONTACT

Questions about shipping may be sent to DinoHugz@gmail.com.