Refund policy

Last updated: August 21, 2026

14-DAY RETURN WINDOW

You may request a return within 14 calendar days after your order is delivered. To qualify, the item must be in substantially the same condition in which it was received. It must not be worn, washed, altered, materially used, or damaged after delivery. Original tags and packaging should be included when reasonably possible. You must also provide your order number or proof of purchase.

REQUESTING A RETURN

Before returning anything, email DinoHugz@gmail.com with your order number, the reason for the return, and photographs if the product is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the correct return address. Do not send products back without authorization. Return locations vary by product and fulfillment partner and may be located in China. Products sent to the address printed on the original package, or to an address not supplied by DinoHugz for that specific return, may not be received and may not qualify for a refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. International return shipping to China can be expensive. We recommend using a tracked shipping service and retaining proof of shipment. DinoHugz is not responsible for authorized returns lost during return transit.

Original shipping charges, customs duties, import taxes, and related fees are non-refundable except where required by law.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when it arrives. Contact DinoHugz@gmail.com promptly if the product is damaged, defective, or incorrect. We may request photographs or other reasonable evidence. After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

NON-RETURNABLE PRODUCTS

We cannot accept returns of products that have been worn, washed, altered, materially used, or damaged after delivery; personalized or custom-made products; gift cards; or products clearly identified as non-returnable before purchase. These exclusions do not apply where applicable law provides otherwise.

EXCHANGES

We do not normally provide direct exchanges. To obtain another size or product, request a return for the original item and place a new order.

REFUNDS

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method, normally within 10 business days after approval. Your bank or payment provider may require additional processing time. Where permitted by law, we may withhold the refund until we receive the returned product or acceptable proof that it was shipped.

ORDER CANCELLATIONS

Contact DinoHugz@gmail.com as soon as possible if you need to cancel an order. We will attempt to cancel orders that have not entered processing or shipment, but cancellation is not guaranteed after fulfillment begins. If the order cannot be cancelled, you may request a return after delivery.

CONSUMER RIGHTS

Nothing in this policy limits any non-waivable consumer rights available under applicable law.